Refund Policy

At PTS Fitness, we want you to be completely satisfied with your fitness equipment purchase. We understand that sometimes a product might not be exactly what you envisioned, which is why we’ve put together a straightforward return policy to make the process as easy as possible.

We offer a 10-calendar-day return window from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and crucially, in its original packaging. Please ensure you also have your receipt or proof of purchase readily available, as this is essential for processing your return.

It’s important to note that all sales on discounted or sale items are final, and no refunds will be issued for these purchases. We encourage you to thoroughly review your order upon delivery. If you have any questions or concerns about the condition of your item, please reach out to us immediately.

Once we receive your returned item, our team will inspect it promptly. We’ll then notify you about the status of your refund. If your return is approved, we’ll initiate a refund to your original method of payment, with the credit typically appearing within a few business days, depending on your card issuer’s policies. Your satisfaction is our priority, and we’re here to help guide you through the return process if needed.